Blog
Technical notes from the SIVO team
Cases, technical decisions and lessons running a multi-tenant SaaS PBX with Salesforce Service Cloud Voice and conversational AI.
#salesforce#scv#integrations
Service Cloud Voice with SIVO in 10 minutes
From an SF org with no telephony to first call landing as VoiceCall + Conversation. No manual certificates, no Connected App, no Apex.
Iván Jerez · May 19, 2026
#multi-tenant#webrtc#postgres#freeswitch
Multi-tenant WebRTC PBX: real isolation with SIVO
How to isolate agents, data and SIP traffic across customers in the same PBX without sacrificing latency or GDPR compliance. Lessons from production.
Iván Jerez · May 12, 2026
#ai#llm#voice#streaming
AI voice agents in your PBX: streaming pipeline under 600ms
How we built the SIVO STT → LLM → TTS pipeline with real barge-in, JSON output and end-to-end latency ~600ms. Technical decisions and pitfalls avoided.
Iván Jerez · May 5, 2026