Pricing
Pick the plan that fits
Per agent/month billed annually (–20%). No lock-in, cancel anytime.
SIVO Starter
For small teams that need a modern cloud-based call center.
Min. 3 agents
Start freeSIVO Pro
Multi-tenant, Salesforce Service Cloud Voice and live transcription to scale.
Min. 5 agents
Try 14 daysSIVO Enterprise
Dedicated instance, SSO, data residency and 99.95% SLA with 24×7 support.
Min. 25 agents
Talk to salesFull comparison
| SIVO Starter | SIVO Pro | SIVO Enterprise | |
|---|---|---|---|
| WebRTC softphone | ✓ | ✓ | ✓ |
| IVR designer | 3 flujos | Ilimitado | Ilimitado + versioning |
| ACD queues | 3 | 20 | Ilimitado + skills routing |
| PSTN minutes included | 500/agente | 1.500/agente | 3.000/agente |
| Recording | 30 días, 5 GB | 180 días, 25 GB | Retención custom |
| Live transcription | 100/agente | 1.000/agente | Ilimitado |
| AI agents | — | 200/agente | Ilimitado + voz custom |
| Salesforce Service Cloud Voice | — | ✓ | Einstein CI push |
| BYO SIP trunk | 1 | 5 | Ilimitado |
| Webhooks | 1 | 10 | Ilimitado + HMAC + retry |
| Audit log retention | 30 días | 1 año | 7 años + export S3 |
| Data region | EU shared | EU shared | EU / US / dedicada |
| SSO SAML/OIDC | — | — | ✓ |
| Dedicated instance | — | — | ✓ |
| SLA | Best-effort | 99,9% | 99,95% + 24×7 |
| Support | Email business hours | Email + chat priority | Dedicated CSM + 24×7 |
| Onboarding | Self-serve | Guiado 2 h | CSM dedicado |
Add-ons
You only pay for what you use beyond your plan.
| Extra PSTN EU | 0,012 €/min |
| Extra PSTN US | 0,02 €/min |
| Extra recording | 0,02 €/GB/mes |
| Extra transcription | 0,015 €/min |
| AI minutes | 0,08 €/min |
| Extra DID | 1,50 €/mes |
FAQ
Is there a setup or onboarding fee?
No on Starter and Pro (self-serve and guided respectively). Enterprise includes dedicated CSM onboarding at no extra cost when you commit to 25+ agents annually.
What do PSTN minutes include?
Flat monthly rate for EU landline + mobile calls. Extra-EU and special numbers bill per minute at the add-on rate. If you bring your own trunk (BYO), these minutes don't apply — you pay your carrier directly.
Where is my data hosted?
SIVO runs by default in the EU region (Frankfurt). On Enterprise you can pick EU or US, or request a dedicated instance in another region. We never share data between tenants — isolation is enforced at the SIP-domain level plus PostgreSQL Row-Level Security.
What if I exceed transcription or AI limits?
We warn at 80% and 100%. After that, the corresponding add-on is billed. We never cut service.