The AI-powered virtual operator for Service Cloud
Multi-tenant cloud call center with live transcription, AI agents and native push to Salesforce Service Cloud Voice. No servers to manage.
Works with your current stack
Native integrations with providers you already use
Platform
Everything a modern call center needs
From the first agent to multi-tenant operations. SIVO includes what other products sell as premium add-ons.
Native WebRTC softphone
No install required. Agents handle calls from the browser with measured MOS quality and per-queue custom hold music.
IVR drag & drop
Visual editor with 12 node types: menu, queue, condition, webhook, serverless function, AI agent.
Multi-queue ACD
Round-robin, ring-all and least-occupied routing. Live wallboard with listen, whisper and barge-in for supervisors.
Recording + live transcription
Speaker-separated live capture agent↔caller with Deepgram/ElevenLabs/Whisper. Full-text search in 6 languages.
Conversational AI agents
STT→LLM→TTS pipeline with barge-in. Intent routing. Any OpenAI-compatible, Groq, ElevenLabs v3.
Cloud multi-tenancy
True isolation by SIP domain + PostgreSQL Row-Level Security. Each customer with their own data, same extensions reusable across tenants.
Analytics + Grafana
Partitioned events, 4 ready dashboards (queues, agents, IVR funnel, volume). HMAC webhooks for any CRM.
Security and audit
AES-256-GCM, RBAC on every route, JWT blacklist, immutable audit log with JSONB diff and CSV export.
Why SIVO
Built for teams already living in Salesforce
Native Service Cloud Voice
Zero-touch OAuth + External Client App onboarding. Live transcripts pushed to Conversation/ConversationEntry. No keys to rotate manually.
No servers to manage
Fully managed SaaS. Automatic updates, built-in HA, EU data residency. You focus on handling calls.
Open architecture
BYO SIP trunks, BYO STT/LLM/TTS, HMAC webhooks, full OpenAPI. If you can integrate it, it is integrated.
Transparent pricing, no surprises
Start with Starter, scale to Enterprise when you need it.
SIVO Starter
For small teams that need a modern cloud-based call center.
Min. 3 agents
Start freeSIVO Pro
Multi-tenant, Salesforce Service Cloud Voice and live transcription to scale.
Min. 5 agents
Try 14 daysSIVO Enterprise
Dedicated instance, SSO, data residency and 99.95% SLA with 24×7 support.
Min. 25 agents
Talk to salesYour call center with AI superpowers, in minutes.
Start a 14-day free trial. No card. No lock-in.